I only publish performance claims when they are backed by documented baselines and client-approved evidence.
Publication Status
No anonymized case studies are currently published. This page outlines the measurement framework used to validate outcomes before any client story goes live.
Step 1
Before automation, I document cycle time, manual touchpoints, rework frequency, and ownership for the workflow.
Step 2
During implementation, each automated step is tracked with approval checkpoints and an exceptions log.
Step 3
Results are reported with method notes, confidence level, and clear caveats so stakeholders can trust what is shared.
| Outcome Area | How It Is Measured | Review Cadence |
|---|---|---|
| Cycle Time | Start-to-finish time per workflow item | Baseline + weekly pilot review |
| Manual Effort | Human touchpoints and time spent per item | Baseline + 30/60/90-day checkpoints |
| Quality / Rework | Exception rate, corrections, and escalation volume | Weekly during pilot |
| Adoption | Usage rate of the new workflow by the target team | Weekly after launch |
| Business Fit | Owner sign-off against agreed acceptance criteria | Milestone-based review |